Refunds

How to Make a Refund?

Refunds can be processed using either online or offline methods. Both methods require a credit note to initiate the refund process. Here's how you can make a refund:

Generate a Credit Note:
  1. Ensure that a credit note has been generated for the transaction requiring a refund.
Navigate to the Credit Note Detail Page:
  1. Go to the specific credit note detail page from where you want to process the refund.
Method 1: Online Refund via Payment Gateway (Card/SEPA):
  1. Click on the "Pay via Charges" button to start the refund process.
  2. The system will process the refund through the original payment method used by the tenant (e.g., Card or SEPA) via the payment gateway.




Automatic Generation of Payment Voucher: 
  1. Once the refund is successfully initiated, a Payment Voucher will be generated automatically, confirming the refund.
Note: The refund amount is limited to the maximum amount paid online by the specific customer. If the refund amount exceeds the online payment, the refund will be initiated only for the amount paid online, and the payment voucher will be generated only for that refunded amount.



Method 2: Offline Refund:

Add a Payment Voucher: 
  1. Click on the "Add Payment Voucher" button to process the refund offline.


Enter Refund Details:
  1. In the pop-up window, select the payment mode used for the refund (e.g., cash, check, bank transfer).
  2. Enter the date the refund was made.


Manual Generation of Payment Voucher: 
  1. Click on the "Save" button, and a Payment Voucher will be generated to document the refund.


By following these steps, you can efficiently process refunds, ensuring all transactions are accurately recorded and managed.

    • Related Articles

    • How to Refund Security Deposit?

      When a tenant moves out, the security deposit can be refunded by following these steps: Navigate to the Contract Detail Page: Start by navigating to the specific contract detail page of the tenant whose security deposit you wish to refund. Locate the ...

    • How to Schedule a Move Out?

      The Move-Out process within the Contract Detail Page is designed to help operators efficiently manage tenant move-outs, ensuring all procedures are followed and accounts are settled. Follow these steps to schedule a tenant's move-out: Step 1: ...

    • How to Cancel/Reverse a Receipt?

      Follow these steps to cancel or reverse a receipt: Navigate to the Receipt Detail Page: Go to the specific receipt detail page associated with the transaction you want to reverse or cancel. On the receipt detail page, find the "Reverse Receipt" ...

    • How to add Security Deposit to a Contract?

      Adding a security deposit is an essential part of managing tenant contracts. You can manually add a security deposit in two ways: with an invoice or without an invoice. Step 1: Navigate to the Contract Detail Page: Access the Contract Detail Page: ...

    • Dashboard

      The Dashboard is a powerful feature that provides you with a comprehensive overview of your business's key metrics. It offers real-time insights into three major areas: Activity, Revenue, and Payment Status. This article will guide you through each ...