How to Cancel/Reverse a Receipt?

Follow these steps to cancel or reverse a receipt:

Navigate to the Receipt Detail Page:

1. Go to the specific receipt detail page associated with the transaction you want to reverse or cancel.
   
2. On the receipt detail page, find the "Reverse Receipt" button. This option allows you to reverse either the full receipt amount or a partial amount.
   

Initiate Refund (if applicable):

1. If the receipt was generated via an online payment (e.g., Card or SEPA), you can initiate a refund back to the original payment method.
   

1. If the receipt was generated via offline payment, the refund must be processed separately through the corresponding offline mode.
   

Payment Voucher Generation:

1. Upon reversing the receipt, a payment voucher will be generated to document the reversal.
   

Customer Notification:

1. The customer will receive an email with the payment voucher attached, confirming the reversal or cancellation of the receipt.

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