How to Cancel or Reverse a Receipt?

The Receipt Cancellation feature in StoRegister allows you to reverse a payment — either fully or partially — and issue a corresponding Payment Voucher to reflect the refund or adjustment. This is useful when a tenant overpays, cancels a service, or a correction needs to be made.

Step-by-Step Guide

1. Navigate to the Receipt Detail Page

• Go to the Receipt Detail Page of the payment you wish to cancel or reverse.
  

2. Click “Void Receipt”

• Locate the Actions button at the top-right of the receipt section.

• From the dropdown menu, click “Void Receipt.”

3. Fill in Reversal Details

A pop-up window will appear with the following options:

• Edit Amount: Click the edit icon if you want to reverse only a part of the payment (partial cancellation).

• Select Reversal Reason: Choose a predefined reason for the reversal.

• Enter Note: Provide a short description for the reversal.

• Confirm Cancellation: Tick the checkbox to confirm the reversal action.

4. Save the Cancellation

• Click Save to complete the process.

What Happens Next?

• A Payment Voucher is automatically generated for the reversed amount.

• The tenant’s account balance is updated.

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