Initiate Payment

How to Manually Charge a Customer’s Saved Card or SEPA Mandate?

StoRegister allows you to manually charge a tenant's saved card or SEPA mandate either for:

  • A specific unpaid invoice, or

  • A consolidated balance of multiple unpaid invoices from the contract.

This feature helps streamline payment collection while providing convenience for both operators and tenants.

Option 1: Charge from the Unpaid Invoice Page

  1. Navigate to the Unpaid Invoice Detail Page.

  2. Click the “Pay” button on the top-right corner.

  3. From the dropdown, select “Settle Balance by Saved Card/SEPA Mandate”.

  4. A pop-up window appears:

    • The system will display the saved mandate details.

    • The invoice amount to be charged will be shown.

  5. Click Confirm to process the payment.




What Happens After?

  • If the Payment is Successful:

    • A payment receipt is generated instantly.

    • The tenant will receive a payment confirmation email along with the receipt.

  • If the Payment Fails:

    • A payment failure email is sent to the tenant.

    • The email will also include a payment link allowing the tenant to settle the amount online.


  1. Option 2: Charge from the Contract Detail Page

    1. Navigate to the specific Contract Detail Page.

    2. Click the “Pay” button available in the header.

    3. The system redirects you to the Unpaid Invoice Payment List page.

    4. Select one or multiple invoices you wish to settle.

    5. Click on “Settle Balance by Saved Card / Mandate”.

    6. In the dropdown, choose the “Settle Now” option.

    7. Review the saved card or SEPA mandate and the total amount to be charged.

    8. Click Confirm to initiate the payment.




On Successful Payment:

  • A receipt is generated.

  • The tenant will receive a confirmation email with the receipt.

On Failed Payment:

  • A failure notification email is sent to the tenant.

  • A payment link will be included for the tenant to try completing the payment manually.

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