How to Reschedule a Tenant’s Move-Out Date?
Step-by-Step Guide
Step 1: Navigate to the Contract Detail Page
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Open the Contract Detail Page for the tenant whose move-out date needs rescheduling.
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Click on the “Reschedule Move Out” button available at the top of the page.
Step 2: Choose a New Move-Out Date
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A pop-up window appears with a calendar picker.
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Select the new move-out date.
Two Scenarios:
A. If "Process Final Rental Settlement" is Disabled:
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The new move-out date is saved and updated in the contract.
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No further action is required at this stage.
B. If "Process Final Rental Settlement" is Enabled:
You will be redirected to the Schedule Move Out Details Page, where a detailed summary of the financial settlement will be displayed.
Schedule Move Out Details Page Overview
Left Panel – Box Information
Displays details about the tenant’s current unit:
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Property Name
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Rental Price
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Add-on Subscriptions
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Security Deposit
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Last Invoiced Date
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Outstanding Invoice Balance (with an option to adjust via security deposit)
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Available Security Deposit for refund or adjustment
Right Panel – Move-Out Configuration
Shows the tenant's new move-out setup:
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Move Out Date – When the tenant will vacate
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Transaction Date – Date until which charges apply
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Editable Charges – Update service or insurance charges as needed
Final Adjustment Summary
Displays the final billing breakdown:
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Outstanding Balance (if any)
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Refundable Security Deposit
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Prorated Rent Refund or Invoice
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System automatically generates an invoice or credit note
Additional Options
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Enable/Disable sending the Move Out Confirmation Email
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Include/Exclude the Payment Link in the email
Final Step: Process the Move Out
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Click “Process Move Out”
A confirmation pop-up will appear
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Tick the checkbox to confirm move-out
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Click “Confirm” to complete the operation
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What Happens Next?
Once the move-out reschedule is processed:
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The new move-out date is updated in the contract.
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A final invoice or credit note is generated based on prorated charges and adjustments.
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A confirmation email is sent to the tenant (if enabled).
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A payment link is included in the email (only if enabled and if there's an outstanding balance).
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